Inbox

WhatsApp, Instagram, Messenger and TikTok in one inbox. AI agents always on.

All messages from every channel reach a single screen. AI agents respond instantly with real business information. Your team steps in only when the situation calls for it.

Start free

No card required to startActivation in under one hour

Built on the stack you already use

The problem

Four channels, four apps open, missed messages and slow responses

Your customer writes on WhatsApp, comments on Instagram, sends a DM on Messenger and another on TikTok. Your team has four apps open, loses track of conversations, responds late or not at all. That first contact (the most critical moment) depends on who is available and which channel that person happens to have open at that instant.

Without unification, each channel becomes a silo. Metrics are fragmented, tone is inconsistent, and the customer who wrote yesterday on Instagram and today on WhatsApp starts from scratch every time.

The Kharyo solution

A unified inbox and AI agents that respond 24/7 with your real business information

Kharyo Inbox connects WhatsApp Business API, Instagram, Messenger and TikTok in a single interface. Every new message from any channel appears in real time. AI agents act as the first line of response: they answer with your real business information, qualify intent and escalate to a human with full context when needed.

Your human team works in one tool, sees the complete customer history regardless of which channel they came from, and focuses their time on closing deals, not hunting lost messages across four apps.

Customer writes

Kharyo understands the customer's intent, no rigid forms required.

Real process

Runs the operational flow that already exists in your business.

Closure recorded

Updates inbox, CRM or history without anyone copying data by hand.

Customer writes

Kharyo understands the customer's intent, no rigid forms required.

Real process

Runs the operational flow that already exists in your business.

Closure recorded

Updates inbox, CRM or history without anyone copying data by hand.

WhatsApp, Instagram, Messenger and TikTok in one view

All incoming messages in a single inbox with a unified view per contact. No app switching, no messages lost between platforms.

AI agents with your own knowledge base

Each channel can have its own agent configured with your policies, prices and processes. It responds in natural language, not with menu options, and never improvises outside your information.

Escalate to human with full context

When the agent detects that a query needs a human, it transfers the conversation with the full transcript and a case summary. The human agent enters with context, not cold.

Who uses it

Any business with a social media presence

Retail and fashion

Product queries from Instagram and TikTok

Restaurants and catering

Reservations and orders on WhatsApp and Messenger

Academies and education

Course information across all channels

Real estate

Qualified leads from Instagram and WhatsApp

Financial services

B2C support without expanding the call centre

E-commerce

Pre-sale and post-sale across channels

Comparison

Kharyo vs managing each channel separately

Kharyo vs managing each channel separately
Capability	Kharyo	Manual multi-channel	Generic CRM
WhatsApp + Instagram + Messenger + TikTok unified	Yes	No	Partial
Per-channel AI agent with own knowledge base	Yes	No	No
Unified customer history across channels	Yes	No	Partial
Escalation to human with full context	Yes	No	Partial
Automatic response outside business hours	Yes	No	No
No-code configuration	Yes	No	Partial

Native integrations

Every channel where your customers are

WhatsApp Business API

Main channel. DMs, templates, quick replies and an official AI agent.

Instagram

DMs and comments. The agent replies publicly or by private DM depending on the type of interaction.

Messenger (Facebook)

Conversations from your Facebook Page, including automatic replies outside business hours.

TikTok

DMs from Business accounts. The agent handles queries that arrive from your videos or profile.

CRM (HubSpot, Salesforce)

Every conversation is logged as an activity on the customer contact, without duplicating work.

Frequently asked questions

What people ask before getting started

Does my customer need to install anything?

No. The customer keeps using the app they already use: WhatsApp, Instagram, Messenger or TikTok. The unified inbox is only on your team's and AI agents' side.

Can I have a different AI agent on each channel?

Yes, each channel can have its own AI agent configured with a specific tone, knowledge base and escalation rules. The Instagram agent can be more casual while the WhatsApp Business agent tends to a more formal register.

Can the AI agent reply to Instagram comments?

Yes, the AI agent can reply publicly on your Instagram post or invite the user to continue by private DM when the query requires personal customer data.

How does the agent know what to answer?

The AI agent is trained on your knowledge base: documents, FAQs, policies, catalogues and internal processes. It responds by citing that information and never generates data outside it.

What happens if the agent cannot answer something?

When the AI agent cannot resolve the query, it escalates the conversation to a human agent with the full transcript and a case summary. The customer does not repeat their story.

How long does it take to connect all channels?

WhatsApp Business API connects in a few clicks because Kharyo acts as a certified Meta Tech Provider: the business does not manage Meta approvals directly. Instagram, Messenger and TikTok also connect in minutes from the panel via OAuth. The unified inbox is operational the same day.