Inbox - Kharyo AI

Inbox

All your customers in one inbox.

Stop jumping between WhatsApp, Instagram and Messenger. Messages come to one place. Sales and Support reply, and someone on your team takes over when needed.

Start your assessment See how a person takes over
InboxTienda AlbaHandling
  • DP
    Daniela Paz

    Can I exchange the lamp?

  • AR
    Andrea Ríos

    Do you have the linen cushion in green?

  • TG
    Tomás Gil

    I received my order, thank you.

  • VR
    Víctor Rangel

    Do you ship to Valencia?

DP
Daniela PazWhatsApp · Open
Agent replying

Today

Hi, can I exchange the lamp I bought? It arrived in a different color.

Customer service · agent

Of course, Daniela. Exchanges require the tag and receipt. Do you still have both?

Yes, I have both.

Customer service · agent

Perfect. Bring it to the store from 9:00 to 18:00, and we'll exchange it for the color you ordered.

Write a messageInternal noteImprove with AI

When the case needs a person

When the agent needs a person, Carla steps in.

Scroll slowly. The agent handles what's covered by your policies and passes the rest to your team. The customer can pick up where they left off.

01 · Daniela · WhatsApp

Daniela messages again.

She's already opened the box to test the lamp and asks whether she can still exchange it.

Daniela PazCustomer · WhatsApp
10:46

I've opened the box to test it. Can I still exchange it?

02 · Customer service · Agent

The agent checks your exchange policy.

With an opened box, a person decides on the exchange. That's the limit you set.

Exchange policyVersion 3 · Tienda Alba
  • With tag and receiptOn its own
  • Opened boxHand over to a person

Source consulted in Cortex

03 · Handover

Hands the conversation over to Carla.

Daniela knows a person is helping her. Carla receives the case with everything already discussed, and the agent pauses in that chat.

Daniela PazCustomer · WhatsApp
10:47

Carla from our team will review this. She already has your full conversation.

The agent handed the conversation over to Carla and is paused in this chat

04 · Carla · Team

Carla replies from the same conversation.

She leaves an internal note for the team and messages Daniela. The customer doesn't receive the note.

CA
Carla · StoreTienda Alba team
10:51

Internal noteRegular customer. I authorize the exchange even though the box is open.

Hi Daniela, I'm Carla. Bring it in whenever you like and we'll exchange it.

05 · History

The conversation keeps its full history.

Who replied, using which source, and when a person took over. Review it whenever you want.

Conversation with Daniela PazTienda Alba · Closed
  1. The agent replied using the exchange policySource: Exchange policy, version 3
  2. Handed the conversation over to CarlaOpened box: a person decides
  3. Carla authorized the exchangeInternal note for the team
  4. Carla closed the conversation

Illustrative product scenes. Sample businesses and data.

Kharyo Inbox for iOS and Android

Away from the shop? Reply from your phone.

The notification takes you to the conversation that needs a person. Read the history and reply; your team sees the same case and who it's assigned to.

The notification takes you to the caseKnow which conversation is waiting for a person.

Kharyo Inbox now

Víctor Rangel needs a person

10:58

VR
Víctor RangelAssigned to you

Do you ship to Valencia?

Customer service · agent

Yes, by courier. Can you confirm the product?

The bedsheet set. But I need an invoice in my company's name.

Handed over to a team member

You

Hi Víctor, happy to help. Send me the RIF and I'll prepare it.

Write a message

Reply with the history in viewEverything the agent said is in the same conversation.

View Inbox for iOSView Inbox for Android

Illustrative product scenes. Sample businesses and data.

In every conversation

Give your team the full picture before they reply.

Sales and Support talk to customers here. Review work from other agents, such as Payments or Inventory, in the Room.

Pause the agent in a chat

If you prefer to reply yourself, pause it in that conversation. The others remain covered.

DPDaniela Paz

Agent replyingPaused · your team replies

A suggestion before sending

Improve with AI suggests another version of your reply. You decide whether to use it.

ok we'll exchange it tomorrow

Of course, Daniela. Tomorrow we'll exchange the lamp at the store, from 9:00 to 18:00.

UseDiscard

Notes for your team only

What the next person needs to know, without sending it to the customer.

Internal note · CarlaI've spoken with the warehouse; it ships tomorrow.

Your order ships early tomorrow.

Find any conversation

Search by name and filter by channel, account, or status.

Search

Channel
WhatsApp · Instagram · Messenger
Status
Open · Closed · Snoozed
Only
Unread · Agent paused

A place for each agent

Sales and support talk to your customers here. Payments and Inventory leave their work in the Room.

InboxSalesCustomer support
Operations roomPaymentsInventory
See the Operations Room

Illustrative product scenes. Sample businesses and data.

Stop doing
it all yourself.

Tell Kharyo what takes up your day. It suggests a team you can try for free.

Start your assessment View plans

Operational AI for Modern Business.