WhatsApp orders for restaurants - Kharyo AI

Use case · Restaurants

Complete WhatsApp orders, straight to your kitchen.

They write “two pizzas,” but you're missing toppings, an address and payment. Customer support asks for the details, Orders builds it from your menu and Payments checks the bank before cooking starts.

Order 2031Casa Norte · WhatsApp · 19:02
In the kitchen
  1. 1Large margherita pizza
  2. 1Large pepperoni pizzaNo onion · stuffed crust
  3. 11,5 l soft drink
  • DeliveryLos Palos Grandes · Calle 3, Residencias Ávila, floor 4, apt. 4B
  • PaymentVES 1.200,00 · confirmed in the bank
Taken by Customer support · built by OrdersPayment: Payments

The story of an order

Follow Mariana's order from chat to kitchen.

Scroll slowly. At each stop, an agent does its part and records what happened.

Mariana's home · Los Palos Grandes

Casa Norte · Order desk

Bank · Pago Móvil

Casa Norte · Kitchen

01 · Customer support

Mariana writes at the busiest time.

Customer support answers in the same chat and takes each item while you look after the restaurant.

Mariana SalasCustomer · WhatsApp
19:01

Hi, I'd like two large pizzas, one margherita and one pepperoni with no onion. And a soft drink.

Hi, Mariana! I'll prepare that. Would you like stuffed crust on the pepperoni?

02 · Orders

Each pizza, just as she ordered.

Orders uses this month's menu. “No onion” stays with the right pizza so the kitchen doesn't have to guess.

Order 2031October menu · version 3
19:04
LineQty
Large margherita pizza1
Large pepperoni pizza
No onion · stuffed crust
1
1,5 l soft drink1

Variants allowed by the menu

03 · Customer support

Asks only for what's missing.

We have the area and street. The apartment number is missing, so Customer support asks for it without repeating the other questions.

Delivery detailsOrder 2031
19:06
Area
Los Palos Grandes
Street
Calle 3, Residencias Ávila
Floor and apartment
Floor 4, apt. 4B
Method
Delivery

Complete address

04 · Payments

Did she pay? The bank tells you.

Mariana sends the reference. Payments looks it up at your bank, and the order moves on when the money arrives.

PaymentsPayment reconciliation
19:09

VES 1.200,00

Pago Móvil · Ref. 5521 0087

Confirmed by the bank

05 · Kitchen

The complete ticket reaches the kitchen.

Once payment is confirmed, the kitchen gets the order without anyone copying it by hand. Each step is recorded in the receipt.

Receipt for order 2031Casa Norte · today
  1. Customer support took Mariana's orderWhatsApp
  2. Orders put together three itemsOctober menu, version 3
  3. Customer support completed the address
  4. Payments confirmed VES 1,200.00Pago Móvil · Ref. 5521 0087
  5. The kitchen received the ticket

Illustrative product scenes. Sample businesses and data.

Every order records who took it, what was ordered, and how payment was confirmed.

What if the customer changes the order?

You decide what falls outside your rules.

A special discount, a change with the pizza already in the oven or incomplete payment proof comes to you with the order in view and one question to answer.

Needs your decision · today, 19:13

Mariana wants to change the pepperoni to a Hawaiian pizza

The kitchen has already started the pepperoni pizza. Customer support prepared a reply and left the decision to you, as your rules require.

View the conversation
  1. You approved the changeRecorded in the receipt for order 2031
  2. Orders updated the kitchen ticketThe previous line remains in the record
  3. Customer support confirmed the change to MarianaWhatsApp · Casa Norte

Before you start

What does it need to know about your restaurant?

Tell Kharyo during your assessment. Before serving a customer, the team gets tested with orders like yours.

Your menu, delivery areas and payment account

This month's menu, allowed changes, where you deliver and what you charge, your WhatsApp and the account where customers pay.

Menu
October, version 3
Variants
Sizes, ingredients, and extras
Delivery areas
With a price for each area
Channel
Casa Norte's WhatsApp
Payment collection
The restaurant's Pago Móvil

Try it before you open

Watch it handle the orders that get complicated.

  • Typical order
  • Incomplete address
  • Change outside the menu
  • Bank unresponsive

What it does alone and what it checks with you

You decide what each agent does on its own and what it checks with you.

  • Take and build ordersOn its own
  • Ask for missing detailsOn its own
  • Changes once cooking has startedAsks you
  • Unconfirmed paymentAsks you

If the bank doesn't respond

The order stays saved and the payment stays pending. The person you chose gets the case to review.

  • Mariana sent the referenceReceived
  • The bank has the transactionConfirmed
  • The bank isn't respondingTo review
Explore the Payment Reconciler

How much was actually paid today?

At closing time, Reports separates confirmed payments from pending ones and leaves your report in Drive.

  • Reads the day's sales spreadsheetQueued
  • Separates confirmed and pending paymentsQueued
  • Saves the report in DriveQueued

Illustrative product scenes. Casa Norte and its orders are examples.

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