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Find answers, schedule priority assistance, or submit a ticket.

Online

Available Monday to Friday, 8:00 AM - 8:00 PM (GMT-4). Priority for Pro and Enterprise accounts.

New content

Usage guides, tutorials, and suggested workflows for chat, image, and video generators.

Enterprise

Dedicated support for critical incidents, integrations, or enterprise billing.

Which option to choose?

Escalate tickets by priority and identify the ideal channel to resolve faster.

Critical incidents: use live chat or schedule an Enterprise call to guarantee SLA.

Functional inquiries: check the usage guide or help center before opening a ticket.

Custom support: schedule 1:1 sessions for integrations, audits, or training.

Business hours

Standard support: Monday to Friday, 8:00 AM - 6:00 PM (GMT-4).

Premium support: Monday to Sunday, 7:00 AM - 10:00 PM (GMT-4).

Enterprise Hotline: 24/7 for critical incidents with SLA.

Frequently asked questions

We answer common questions before you open a ticket.

What is the average response time?

Premium account inquiries are handled in under 2 business hours. Enterprise has a 30-minute SLA for critical incidents.

How do I request more tokens or an upgrade?

You can manage upgrades from the plans section or write to us with your consumption needs. Our sales team will respond with a personalized proposal.

Does Kharyo provide support in Spanish and English?

Yes. Our team can assist in both languages. Let us know your preference when starting the ticket or chat.

Open a ticket and our team will help with your specific case.