Support - Kharyo AI
Kharyoharyo AI

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Find answers, schedule priority assistance, or submit a ticket.

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Live chat

Available Monday to Friday, 8:00 AM - 8:00 PM (GMT-4). Priority for Pro and Enterprise accounts.

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Help center

Usage guides, tutorials, and suggested workflows for chat, image, and video generators.

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Enterprise

Priority support

Dedicated support for critical incidents, integrations, or enterprise billing.

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Which option to choose?

Escalate tickets by priority and identify the ideal channel to resolve faster.

Critical incidents: use live chat or schedule an Enterprise call to guarantee SLA.

Functional inquiries: check the usage guide or help center before opening a ticket.

Custom support: schedule 1:1 sessions for integrations, audits, or training.

Business hours

Standard support: Monday to Friday, 8:00 AM - 6:00 PM (GMT-4).

Premium support: Monday to Sunday, 7:00 AM - 10:00 PM (GMT-4).

Enterprise Hotline: 24/7 for critical incidents with SLA.

Frequently asked questions

We answer common questions before you open a ticket.

What is the average response time?
Premium account inquiries are handled in under 2 business hours. Enterprise has a 30-minute SLA for critical incidents.
How do I request more tokens or an upgrade?
You can manage upgrades from the plans section or write to us with your consumption needs. Our sales team will respond with a personalized proposal.
Does Kharyo provide support in Spanish and English?
Yes. Our team can assist in both languages. Let us know your preference when starting the ticket or chat.

More than a web app

Reply to your customers from anywhere

Kharyo Inbox brings the omnichannel inbox to mobile. WhatsApp, Instagram and Messenger in one place, with AI Auto-Pilot that answers for you and notifications that only fire when a customer truly needs you.

Real-time syncEnd-to-end encryption

Kharyo Inbox · iOS + Android

Omnichannel inbox with AI that prioritises, reads and replies

  • Auto-Pilot ON: AI answers alone in your tone
  • Sentiment and intent insights per conversation
  • Reply suggestions with editable tones
  • Push only when a human is needed
Get it on Google PlayDownload on the App Store
Auto-Pilot IA respondiendo conversaciones
Bandeja unificada con WhatsApp, Instagram y Messenger
Sugerencias de respuesta generadas por IA
See all Kharyo apps

Didn't find what you were looking for?

Open a ticket and our team will help with your specific case.

  • Guaranteed response based on your plan
  • Complete ticket history
  • Auto-escalation if unresolved