InboxInbox

Customer support that does not sleep, or improvise

A chatbot that answers from your real information, escalates to human only when needed and operates 24/7 without hiring a call center.

Start free See a 10-min demo

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Built on the stack you already use

The problem

Traditional chatbots annoy more than they help

The "press 1, 2 or 3" menu worked for a 90s IVR, not for WhatsApp in 2026. The customer wants to ask the way they speak to a human and to be answered about their case, not a generic FAQ.

But one-on-one support does not scale either. If your team handles outside hours or volume goes up, response times explode and customers walk away.

The Kharyo solution

Conversational AI on top of your knowledge base

Inbox combines a chatbot with generative AI grounded on your real knowledge base (RAG): it answers citing your policies, prices, hours and processes. No hallucinations, no made-up replies.

When the query needs a human, it routes with full context to the right agent. The customer does not repeat themselves and the team only works on what adds value.

Customer writes

Kharyo understands the customer's intent — no rigid forms required.

Real process

Runs the operational flow that already exists in your business.

Closure recorded

Updates inbox, CRM or history without anyone copying data by hand.

Your own knowledge, not generic answers

You upload your PDFs, FAQs, policies and processes. The bot answers citing your real information, not data from the model training set.

Multichannel: WhatsApp, web, Instagram

Same intelligence, different channels. The customer who writes on WhatsApp and then on Instagram picks up their conversation without repeating.

Hands off to humans with full context

When the bot cannot resolve, it routes to the right agent with the full transcript and a case summary. Zero friction for the customer.

Who uses it

Any business with message traffic

E-commerce and retail

Pre-sale and post-sale

Financial services

Product queries

Education and academies

Course information

Real estate

Property inquiries

Health and insurance

Coverage and procedures

Telecom

Basic technical support

Comparison

Kharyo vs a traditional chatbot

Kharyo vs a traditional chatbot
Capability	Kharyo	Menu chatbot	Call center
Answers from your real knowledge base	Yes	No	Partial
Natural conversation, no "press 1"	Yes	No	Yes
Multichannel (WhatsApp, web, Instagram)	Yes	Partial	No
Escalates to human with full context	Yes	No	Manual
Available 24/7 without hiring shifts	Yes	Yes	No
Learns from each flagged conversation	Yes	No	No

Native integrations

Connected where your customer is

WhatsApp Business API

Approved official templates, multi-agent, push notifications.

Embedded web chat

A widget that installs in one line of code on any site.

Instagram DM

Same intelligence answering direct messages on your Instagram Business account.

Kharyo Cortex (RAG)

Upload PDFs, Notion, Google Docs. The knowledge base updates itself.

CRM (HubSpot, Salesforce)

Each conversation is logged on the contact card with tags and a summary.

Frequently asked questions

What people ask before getting started

How do I prevent the bot from making up answers?

Inbox uses RAG (Retrieval Augmented Generation): the model only answers with information that is in your knowledge base. If it cannot find the answer, it routes to a human instead of inventing.

Can I define the response tone?

Yes. You configure the tone (formal, warm, technical), the local language (Mexico, Argentina, Venezuela, etc.) and the topics the bot can or cannot answer.

What if the customer asks something out of scope?

The bot identifies the query as outside your domain and routes to a human agent without trying to improvise. You define which topics escalate and to whom.

How does it learn from conversations?

The team can flag answers as correct or incorrect. The knowledge base updates with those signals. No model retraining, no waiting weeks.

Can it handle several languages?

Yes. It detects the customer language and answers in the same one. Supports Spanish (LATAM variants), English and Brazilian Portuguese natively.

How many human agents can I connect?

As many as you need. Inbox has shift management, specialty assignment and response-time metrics per agent.